CCDP: Long wait time? Any other issues? They want to hear from you.
If you are on the BC Women's Hospital Complex Chronic Diseases Program (CCDP) wait list and have been waiting for 28 months or longer, or if you have any other issues regarding your experience with the CCDP, please contact:
Russ Stead
Program Manager
Ambulatory and Maternity Programs
BC Women’s Hospital + Health Centre
Tel: 604-875-2759
Russ is very open to direct contact about program concerns.
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For a more formal route, which can be used separately or in conjunction with contacting Russ, patients can also contact the Patient Care Quality Office (PCQO)
By phone: 1-888-875-3256 (toll free)
Or through their website: http://www.phsa.ca/about/accountability/patient-experience/compliments-complaints
Patient Care Quality Office PHSA and its programs invite you to give us your feedback through the Patient Care Quality Office (PCQO).
We take concerns about the quality of your care seriously. If we have not met your care expectations, the PCQO is here to accept your feedback, provide an opportunity to resolve those concerns, and identify areas for quality improvement. We also accept your compliments and it is our pleasure to pass on those comments to the programs and ensure staff are recognized for their exceptional care. Please click on Compliments or Complaints to proceed.