Volunteer Opportunity: Phone Line Committee

Do you enjoy speaking on the phone?

Are you looking for a meaningful way to help others that fits your schedule and allows you to stay within your energy envelope?

Does having the flexibility to make a difference from wherever you are, including the comfort of your own home, sound ideal to you?

If you answered YES to these questions, being a Phone Line Committee volunteer is the perfect role for you!

Interested? Read on!

The ME|FM Society of BC Phone Line

The ME|FM Society of BC operates a confidential telephone service for people with ME or FM, family members, and professionals by providing information, a listening ear, and emotional support.

Please note: the Support Line is not an emergency or crisis line and we do not provide formal counselling.

What Our Phone Line Volunteers Do

  • Check the Society's voicemail and resolve each of the messages that may be left by callers, either by forwarding the messages to the appropriate person or returning the call

  • Provide information about services and supports for ME or FM patients in their community

  • Listen, offer support, and provide strategies to help patients or friends/families of patients manage their illness

  • Provide basic education about the illnesses and resources where callers can learn more

We Provide Callers Information About

  • Available services

  • Support groups

  • Medical practitioners and specialists

  • Helpful resources

Time Commitment

  • Committed to volunteering for 1 week periods approximately every 4-6 weeks (this will depend on how many volunteers we have available)

  • The position requires approximately 1-2 hours of time per 1 week shifts

  • Calls per week typically vary between 1 to 4 calls

Positions Are Open & We Need Your Help!

This is where you come in! We need more volunteers for our Phone Line Committee so that we can continue to provide support and information to ME and FM patients in BC who are calling in for help.

Preferred Skills

  • Provide a kind and compassionate ear and build trust and a sense of alliance with the caller

  • Be reliable in checking the Society’s voicemail messages each morning during the week of their shift and address each message in the appropriate manner

  • Provide the caller with additional resources that may be appropriate for their situation

  • Resolve or refer the caller’s issue

  • Gather information about the caller (particularly name and email address) for the Society to continue to communicate with them as needed, or to follow up

  • Forward any inquiries regarding membership to the Program Administrator


  • Be 18+ years of age

  • Access to a phone

  • Individuals who enjoy being on the phone

This Role Is Suitable For

  • Individuals who have ME or FM

  • Individuals who are caregivers for those who have ME or FM

Additional Information

  • Volunteer will read training manual and be familiar with the website (resources in particular)

  • Volunteer will sign confidentiality agreement

  • Volunteer will meet with Administrator (via phone) before starting volunteer work

  • Access to a computer an asset (completing volunteer logs)

What Are The Benefits Of Volunteering?

  • Making a difference in people’s lives

  • Bringing about social and organizational change

  • Developing personal research and conversational skills and experience

  • Ongoing education and development

Get In Touch With Us Today

We hope you're interested because we'd love to have you join our team!

Please send your expression of interest to admin@mefm.bc.ca letting us know why you are interested in this role and volunteering with the Society. We're also happy to answer any questions you may have.

Thank you for helping us help others!

Mailing Address

PO BOX 46879 STN D

Vancouver, BC   V6J 5M4


T: 604-878-7707 or
BC Toll-free: 1-888-353-6322

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